Terms and conditions
Last updated: 5 November 2026
These terms apply when you buy services from The 999 Communications, called "we" or "us". By accepting a quote or paying an invoice, you agree to them.
Social media marketing package
The price and what the package includes are set out in your written quote, which we give you before you pay.
Anything outside your quote, including any extra visits, is charged separately. We tell you the price before that work is booked.
Other services
Website design, SEO, location-based marketing, public relations, influencer marketing, Meta ads, branding, logo design, strategy, campaigns, copywriting and other services are priced separately. We give you a written quote showing what is included.
Free visit
A free first visit is available only to businesses that meet the criteria on our website. We decide whether a business qualifies. The visit does not include filming, editing or posting, and you have no obligation to buy anything afterwards.
Payment
Monthly packages are paid in advance. Invoices are due by the date shown on the invoice. We may pause work while an invoice is overdue. Prices are in Australian dollars and do not include GST, which is added to your invoice.
Your responsibilities
- Give us the access, information and approvals we need on time. Delays on your side can delay our work.
- Make sure anything you give us, such as logos, photos and music, is yours to use.
- Tell us about any safety rules that apply when we visit your site.
People on camera
We only feature people who have agreed to be filmed. You help us get consent from your staff and customers. For anyone under 18, a parent or guardian must give written consent.
Approvals and changes
We send content for your review when requested. Your quote sets out how long you have to approve content and how many rounds of changes are included.
Ownership
Once you have paid for it, you may use the final content we make for you to promote your business. You keep ownership of your own materials. We may show the work in our portfolio unless you ask us not to.
Results
We work to give you good results, but we can't promise a specific number of followers, enquiries, sales or media placements. Those depend on things outside our control, including platforms, journalists and third parties.
Rescheduling
Please tell us as early as you can if you need to reschedule a visit. A visit cancelled at short notice may still count as used or be charged.
Cancelling
Either of us can end a monthly package by giving written notice. Your quote sets out the notice period. You pay for work done up to the end of that period.
Your legal rights
Nothing in these terms removes rights you have under the Australian Consumer Law. To the extent the law allows, our liability is limited to supplying the services again or paying the cost of having them supplied again.
Privacy
We use your details to deliver our services and contact you about them. We don't sell your personal information.
Governing law
These terms are governed by the laws of Victoria, Australia. We may update them from time to time. The version in place when you accept a quote applies to that quote.